iTunes Error -9808

Posted by Aaron Nelsen on Mar 15, 2008 in Aaron Nelsen, Technology, Tips, Windows XP, iTunes |

A friend of mine suddenly couldn’t access the iTunes Store after upgrading to the latest version, every time he tried to purchase something he kept getting the following error:

“We could not complete your iTunes store request,an unknown error occurred (-9808)”

I couldn’t find anything online about it, so here’s how we fixed it under Windows XP. Go to Start -> Control Panel -> Internet Options -> Advanced Tab, make sure that both the SSL 3.0 and TLS 1.0 options are checked. Then under Security make sure that the “Check for server certificate revocation (requires restart)” is unchecked. Then click ok, restart and fire up iTunes.

1 Comment

iTunes Error -9808
Mar 15, 2008 at 7:44 pm

[...] News and stories - Everything what is new and interesting wrote an interesting post today onHere’s a quick excerpt A friend of mine suddenly couldn‚Äôt access the iTunes Store after upgrading to the latest version, every time he tried to purchase something he kept getting the following error: ‚ÄúWe could not complete your iTunes store request,an unknown error occurred (-9808)‚Äù I couldn‚Äôt find anything online about it, so here‚Äôs how we fixed it under Windows XP. Go to Start -> Control Panel -> Internet Options -> Advanced Tab, make sure that both the SSL 3.0 and TLS 1.0 options are checked. Then under [...]


 

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